Welcome to Furrycraft’s FAQ page! If you don’t find the answer you need, contact us at info@furrycraft.store.
Q: How long will it take to receive my order?
A: Orders are processed within 1–2 business days, with a cut-off time of 5:00 PM EST.
Q: Do you offer international shipping?
A: Currently, we only ship within the United States.
Q: How can I track my order?
A: A tracking number will be emailed once your order ships. Tracking may take 24–48 hours to update.
Q: What is your return window and eligibility?
A: Returns are accepted within 30 days of delivery. Items must be unused, in original condition, and in original packaging. Personalized/custom items, hygiene-sensitive products (collars, harnesses, feeding items that have been used), and digital products or gift cards are non-returnable.
Q: How do I initiate a return?
A: Email info@furrycraft.store with your order number and reason for return. We’ll provide instructions and a return authorization if required.
Q: How long does it take to receive a refund?
A: Refunds are typically processed within 7 business days. Some banks or card issuers may take up to 12 business days to reflect the credit.
Q: What payment methods do you accept?
A: We accept major credit/debit cards (Visa, Mastercard, American Express, Discover, Diners Club), PayPal (including Venmo), and digital wallets like Apple Pay, Google Pay, and Shop Pay.
Q: Is it safe to use my card on Furrycraft?
A: Yes. Payments are transmitted over secure SSL-encrypted connections and handled by PCI-compliant processors. Full card details are never stored on our servers.
Q: What if my order is lost, damaged, or defective?
A: Contact info@furrycraft.store within 30 days of delivery. Provide photos and details of the issue. We will guide you through replacement, repair, or refund options.
Q: How do I choose the correct size or care for my pet accessories?
A: Each product page includes a sizing guide. Most items can be cleaned with mild soap and water. Avoid harsh chemicals unless specified.
Q: How can I contact Furrycraft?
A: Email info@furrycraft.store. We aim to respond within 24–48 hours.
Contact Us
Business Name: Furrycraft
Business Hours: 9:00 AM to 5:00 PM (Monday – Friday)
Phone Number: +1 (737) 378-2480
Business Email: info@furrycraft.store
Business Address: 1808 Kerr St, Austin, Texas 78704, United States