Last Updated: December 16, 2025
At Furrycraft, customer satisfaction is our top priority. This policy explains how returns, exchanges, and refunds are handled for orders placed through our online store. By purchasing from Furrycraft, you agree to the terms outlined below.
Return Window
Customers may request a return within 30 days of receiving their order. Orders requested outside this period are generally not eligible for returns, unless the item is defective or damaged.
Return Eligibility
To qualify for a return:
Items must be unused, in original condition, and in the original packaging.
Any accessories, manuals, or freebies included with the product must be returned.
Products must not show signs of wear, alteration, or damage caused by the customer.
Items that fail to meet these criteria may be rejected and returned to the customer.
How to Initiate a Return
To start a return:
- Contact our support team at info@furrycraft.store with your order number and reason for return.
- Our team will confirm eligibility and provide instructions for returning the item.
- Include any return authorization number provided by Furrycraft in your shipment.
Return Label
Customers are generally responsible for return shipping costs unless the item is defective or damaged. Furrycraft may provide a prepaid return label for eligible defective items. Always use a trackable shipping method to ensure the return is received.
Return Method
Returns should be sent via a reputable courier with tracking. We are not responsible for items lost during return transit if a trackable method is not used.
Damages and Issues
If you receive a defective or damaged product:
Contact us immediately at info@furrycraft.store within 30 days of delivery.
Provide photos and a description of the issue.
Furrycraft will guide you through replacement, repair, or refund options.
Non-Returnable Items
Some items are not eligible for returns, including:
Personalized or custom-engraved pet accessories
Hygiene-sensitive items such as collars, harnesses, or feeding products that have been used
Digital products, gift cards, or downloadable materials
Any non-returnable items will be clearly indicated on the product page at the time of purchase.
Exchanges
Exchanges are allowed for defective, damaged, or incorrect items. Contact info@furrycraft.store to request an exchange, and our team will provide instructions for returning the original item and receiving the replacement.
Change of Mind
Returns due to a change of mind are accepted within the 30-day return window, provided the item meets the return eligibility criteria. Customers are responsible for shipping costs.
Refunds
Once your return is received and inspected, Furrycraft will notify you of the approval or rejection of your refund. If approved, the refund will be issued to your original payment method. Refunds are typically processed within 7 business days, If the original shipping was free, any non-refundable third-party fees will not be reimbursed unless required by law. Our team will keep you informed throughout the process to ensure transparency and clarity.
Late or Missing Refunds
If you do not see your refund within the expected timeframe, please contact info@furrycraft.store. We will assist you in tracking the refund with your payment provider or financial institution.
Contact Us
Business Name: Furrycraft
Business Hours: 9:00 AM to 5:00 PM (Monday – Friday)
Phone Number: +1 (737) 378-2480
Business Email: info@furrycraft.store
Business Address: 1808 Kerr St, Austin, Texas 78704, United States